AI-based network troubleshooting with expert feedback
Grant
US12587448B2
Kind: B2
Mar 24, 2026
Assignee
Cisco Technology, Inc.
Inventors
Jean-Philippe Vasseur, Grégory Mermoud, Pierre-André Savalle, Eduard Schornig
Abstract
In one implementation, a device uses a large language model-based agent to identify a task to correct an issue in a network. The device makes a determination that the large language model-based agent cannot complete the task. The device identifies, based on the determination, a subject matter expert to help complete the task. The device sends a request to the subject matter expert to complete the task.
CPC Classifications
H04L 41/16
H04L 41/145
H04L 41/147
H04L 63/1425
H04L 41/142
H04L 41/0631
H04L 41/0893
H04L 51/046
G10L 15/1815
G06N 3/045
G06N 3/0455
G06N 3/047
G06N 3/0475
H04M 3/5175
H04M 3/5166
H04M 2203/401
Filing Date
2023-11-03
Application No.
18386826
Claims
20