Analyzing message flows to select action clause paths for use in management of information technology assets

Abstract

An apparatus comprises a processing device configured to identify one or more message flows, a given one of the message flows comprising messages associated with management of a given information technology asset in an information technology infrastructure, and to parse the given message flow to identify branches in a sequence of the messages, a given branch comprising a given conditional clause and two or more possible action clause paths. The processing device is also configured to determine rankings of the possible action clause paths based at least in part on complexities of action clauses in the possible action clause paths, to select, for a given user, a particular action clause path based at least in part on the determined rankings of the possible action clause paths and a skill level of the given user, and to provide, to the given user, the selected action clause path.

CPC Classifications