System and method of information extraction, search and summarization for service action recommendation

Abstract

A service intelligence system is disclosed. The service intelligence system receives a search query, identifies anomalous machine codes for a machine associated with the search query, selects one or more historical data elements based on a similarity score between the identified anomalous machine codes and machine codes associated with the one or more historical data elements, ranks the one or more historical data elements based on the similarity score, selects a predetermined number of the one or more historical data elements based on descending rank order, and provides at least one corrective action or at least one part replacement associated with the tag for each of the predetermined number of highest ranked historical data elements in response to the search query. The machine codes are identified for a predetermined time period and each of the one or more historical data elements is associated with a tag.

CPC Classifications