Unified Service Quality Model for Mobile Networks

Abstract

Provided herein is a unified Quality of Experience (QoE) framework for determining QoE metrics for a plurality of mobile services based, in part, on the Key Performance Indicators (KPIs) that are collected for the services. The QoE metrics are scalar values, fall on a unified scale, and eliminate any dependencies that may exist between the KPIs used in determining the QoE metrics. The unified QoE framework includes a generic QoE calculation module having a loss model component, a KPI coupling calculation component, and a machine learning (ML) parameter optimization component. The QoE calculation module correlates network event information and calculates various resource and/or network KPIs. Additionally, the QoE calculation module calculates service KPIs for a predetermined number of traffic types, and estimates factors due to losses, drops, and soft drops. Additionally, the internal functional parameters of the underlying KPI are determined and/or optimized without requiring external intervention or the initial setting of parameters.

CPC Classifications