GENERATION OF DATA-GROUNDED EMAILS FOR AUTO-RESPONSE

Abstract

Disclosed herein are system, method, and computer program product aspects for response drafting, grounding, generation, and/or auto-response. A similarity search is performed within a database storing data chunks representing knowledge information that corresponds to a user to obtain top-k data chunks associated with an email from the user. A prompt is generated based on the email, the top-k data chunks, and one or more instructions directing a large language model (LLM) to generate related content for responding to the email. The LLM is then queried with the prompt. In addition, a response to the email is generated based on incorporating the related content into a response template.

CPC Classifications