Access-Controlled Blockchain System for Contact Center Engagement Records

Abstract

An engagement recording and engagement metadata associated with a contact center engagement are stored in a block of a blockchain. The engagement metadata identifies one or more user devices and one or more business servers. Based on determining that the metadata stored in the block identifies the one or more user devices or the one or more business servers, access to the block is provided to the one or more user devices or the one or more business servers.

CPC Classifications