AI Driven Hospitality Services and Management

Abstract

Systems, methods, and other embodiments associated with a computer-implemented method for obtaining and processing a ticket generated by an AI Chatbot associated with a guest of an establishment, the ticket configured to include a guest message. In one embodiment, a method includes determining, by a machine learning model, a task to be completed based on the guest message and one or more departments associated with the establishment for handling the task, assigning, using an iterative algorithm, the generated ticket to one or more attendant devices for task completion, each attendant device belonging to a staff member of the establishment, communicating, via the iterative algorithm, to the assigned one or more attendant devices, a request for completion of the task, and displaying, on a graphical user interface (GUI) display, at least one of the one or more assigned tasks, one or more generated tickets, one or more tasks to be completed.

CPC Classifications