MACHINE LEARNING MODEL FOR PROCESSING A COMMUNICATION RECORD AND IDENTIFYING AN ACTION

Abstract

In an embodiment, a computer-implemented method includes parsing a communication record, determining one or more intents of the communication record using a trained machine learning model, linking the communication record to one or more record IDs, identifying one or more fields within the communication record, presenting the communication record in a standardized form, including identification of intent, the standardized form resulting from the identified one or more fields, and determining a corresponding intent related action on the determined one or more intents.

CPC Classifications