Artificial Intelligence Agent Using a Machine-Learning Model and Reinforcement Learning Model to Guide Picking Process

Abstract

An artificial intelligence (AI) agent is disclosed that assists an entity to complete a task. The entity is assigned to complete a task. The AI agent monitors events to detect an occurrence of an event associated with the task. A machine learning model of the AI agent is prompted to generate a set of candidate actions based in part on the detected event and data about the entity. A reinforcement learning model of the AI agent scores each candidate action from the set to tailor the candidate actions to the entity. A scored action is selected as a recommended response to the event and is communicated to a client device of the entity which causes the entity to perform the selected action.

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