DYNAMIC SCHEDULE CHANGE MANAGEMENT SYSTEM

Abstract

A system is adapted to automatically manage schedule change requests. The system includes a workforce management server in electronic communication with a manager computing device, and agent computing devices. The server receives a number of SCRs. Continuously, in real time, the server: receives, a new SCR; fetches n SCRs from the SCR database whose deadlines are nearest; computes a respective net staffing impact for each of the n SCRs; and generates a prompt for an AI model. For each of the n SCRs, the AI model determines a respective priority, places the n SCRs in order of their respective priorities; and suggests a respective action to approve or decline the SCR. The server updates a dynamic GUI on the manager computing device to display, in the order of their respective priorities, the n SCRs and their suggested actions.

CPC Classifications