AUTOMATED GENERATION OF A FIELD SERVICE TECHNICIAN PRE-WORK BRIEF

Abstract

Methods, systems, and machine-readable media user generative artificial intelligence (AI) to generate a pre-work brief for display on a field service technician mobile device. An instruction to generate a pre-work brief is received. Work order data based on a field service technician user identifier associated with the instruction to generate the pre-work brief is retrieved. A generative AI prompt template is retrieved based on the work order data. A generative AI prompt is generated based on the prompt template and the work order data. The prompt is provided to a generative AI. The pre-work brief is received as an output of the generative AI. The pre-work brief is transmitted to the mobile device of the field service technician.

CPC Classifications