FIELD SERVICE RECORD SEARCH USING GENERATIVE AI

Abstract

Methods, systems, and machine-readable media perform a search of field service records in a datastore using generative artificial intelligence (AI). An utterance requesting a search of field service records is received from a user device. The generative AI selects one or more actions with which to process the user utterance. The generative AI also resolves a datetime range. A field service record data query language (DQL) query is built based on the selected one or more actions and the datetime range. The DQL query is executed on a field service record datastore to receive a list of field service records, which are then transmitted to the user device responsive to the utterance. The generative AI can also be used to format the field service records for display before transmitting to the user device. Generative AI hallucinations and inaccuracies are avoided in the search results.

CPC Classifications