SYSTEMS AND METHODS RELATED TO ENTITY TAGGING OF IDENTIFIED PERSONAL INFORMATION IN CONTACT CENTER DATA
Publication
EP4710279A1
Kind: A1
Mar 18, 2026
Applicants
Genesys Cloud Services, Inc.
Inventors
BUDUGUPPA, Pavan, SUNDARAM, Ramasubramanian, RAJU, Allwin
IPC Classifications
G06Q 30/015 20230101AFI20241122BHEP
G06F 40/295 20200101ALI20241122BHEP
G10L 15/26 20060101ALI20241122BHEP
G06F 21/62 20130101ALI20241122BHEP
Designated States
AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, ME, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR